Nextiva Review – Business VOIP Provider
The Good: Out of all the available business VOIP providers, Nextiva has to be one of the best in terms of call quality. Volume and clarity were top notch, and dropped calls were almost non-existent. Their business packages come with a very long list of impressive features, including those that come standard with any VOIP service nowadays: call forwarding, three-way calling, call transferring, and call return, and a few nice extras like auto-attendant, music on hold, and caller name & number delivery. In addition to that, their packages are very reasonably priced, and for a little extra each month you can avail of additional features like Call Queuing, and Call Recording. The whole system is built on their NextOS VOIP communications platform and can be managed from an easy-to-use web interface. Their sales and after sales support is top-notch, and notable for being 100 percent American, no outsourced tech or customer support. Additionally, their representatives are prompt, professional, and very knowledgeable about their product. They helped us switch over from our old VOIP, and thanks to them the transition was as smooth as silk.
The Bad: There isn’t all that much to say against Nextiva, they offer a very solid product, but we ran into a few issues while testing. The on-hold music file is somewhat difficult to change, as it can only use .wav files, so we had to convert our existing files over. It wasn’t too difficult, but it was definitely more time consuming than it should have been. Additionally, their online portal lacks significant polish and feels like it was cobbled together, and the manuals that they ship out are poorly written and somewhat unhelpful. This is mitigated by the fact that they have excellent customer service, but a good manual would’ve been better. Finally, one of the more annoying problems that we had was with our phones. Our existing Avaya phones would not work with their service, meaning we had to replace them with different models from Cisco. Make sure to check if your existing phones will work before moving over to Nextiva.
The Verdict: Nextiva offers a very solid service for the price they ask. Not once did we experience an issue with calls dropping in and out, and the quality, particularly the volume and clarity, of the call remained excellent during peak usage hours at our office. The issues that we had with the service can be thought of as nothing more than one-off anomalies that were caused by our existing setup, and were easily handled by a combination of our in-house staff and their excellent customer service representatives. I would definitely recommend their service to anyone needing VOIP.
About the Company:
Nextiva was founded in 2006, following the acquisition of a small VOIP firm and its technology. Their stated goal is to enable small businesses to run more efficiently, with less overhead, resulting in more profit, and their products, built on the NextOS communications platform, are designed to give small businesses the same high-end features as large businesses, while remaining easy-to-use, scalable, and reliable.